Refund policy
🔄 Returns & Refunds Policy
Return Window You may request a return within 14 days of delivery. To begin a return, please contact us at jominfurniture@gmail.com quoting your order number and reason for return.
Condition Requirements Items must be returned in their original, unused, and unassembled condition. Please ensure all parts, packaging, and accessories are included.
Important: Check Before You Assemble Before assembling any furniture, please carefully inspect all parts for discrepancies, missing components, or damage. Any issues must be reported to us within 24 hours of delivery so we can make the necessary amendments.
Once furniture has been assembled, we are unable to accept a return. Assembly is taken as confirmation that all parts have been checked and accepted. We cannot accept responsibility for damage that occurs during or after assembly.
Large Item Collections For furniture and large items, the customer is responsible for arranging and covering the cost of return collection. We recommend using a tracked, insured courier service. We cannot accept liability for items lost or damaged in transit.
Non-Returnable Items The following cannot be returned:
- Clearance, ex-display, and sold-as-seen items
- Assembled furniture
- Mattresses and bedding (for hygiene reasons)
- Bespoke or made-to-order items
- Items where a non-refundable deposit has been paid
Sold-As-Seen & Display Items If you have any questions about cosmetic defects or the condition of a sold-as-seen item, please speak to a member of staff before purchasing.
Faulty Items Faults are handled on a case-by-case basis. Please contact us as soon as possible and we will work with you to find the best resolution.
Refunds Refunds are processed to the same payment method used at purchase, and will be initiated once the returned item has been received and inspected.
Get in Touch If you have any questions, we're happy to help — please don't hesitate to contact us at jominfurniture@gmail.com.
Mattresses Mattresses are not eligible for returns once they have left our warehouse and the packaging has been removed.
We strongly encourage customers to try our display samples in the showroom before placing an order. If you have any questions about quality or suitability, please speak to a member of our experienced staff before purchasing.
Manufacturing issues: If your mattress develops a manufacturing fault, the mattress manufacturer is responsible for upholding the warranty. As your representative, we will contact the manufacturer on your behalf. The manufacturer is responsible for authorising any service or repairs required. Please note this process can take up to a few working days — we appreciate your patience.