FAQ

By checking out online, you are reserving the item for collection. You will be notified by email or text message (using the contact details you provide) usually within 24 hours to confirm your item is ready for pickup.

For larger items, we may also contact you to arrange a suitable collection time and day. Please note that payment is taken at the time of collection, not at checkout.

Orders are usually dispatched within 3–5 working days.

We use a trusted Man with a Van service and deliver to the entrance of your property. Please make sure there is suitable access and parking for the vehicle.

You can request a return within 14 days. Items must be unassembled and in their original condition. Please check your furniture carefully within 24 hours of delivery and contact us promptly if there is a problem.

The customer arranges and pays for return collection. Clearance, ex-display, assembled items, mattresses and deposits are non-returnable. Approved refunds are made to the original payment method.

Mattresses are non-returnable, so please choose carefully and check the product information before ordering.

If you need to make a warranty claim, it will be handled through the mattress manufacturer. Please contact us and we will help direct you to the correct process.

Yes. Local delivery is available for a small charge, calculated by postcode and item size. We cover Hertfordshire and nearby areas, including Bedfordshire, London and Cambridgeshire.

Our Man with a Van service delivers to the property entrance only. Please tell us about any access restrictions, stairs or parking requirements when enquiring. For deliveries outside our local area, we can provide measurements and weight to help you arrange a third-party courier, but the courier service remains your responsibility.

Professional assembly is available for flat-pack furniture and can usually be arranged alongside delivery. Please contact us for a quote.

There must be enough clear space to lay the furniture on the floor. We can also quote to dismantle and reassemble furniture when you are moving home; please provide the locations, item details and photographs where possible.

Our showroom is open Tuesday to Saturday, 10:00–16:00, and Sunday, 11:00–15:00. We are closed on Mondays.

We sometimes leave the showroom for deliveries, so please call ahead before travelling, especially if you are visiting from outside the local area. Free parking is available for showroom visitors and collections.

Our clearance furniture consists of one-off deals, end-of-line, and end-of-season pieces — offering exceptional savings without compromising on quality. Every item goes through quality checks before being made available.

Sold-as-seen pieces have been gently used as display models in our showroom. They may show only minor wear and tear from being on display, but this does not affect their use or functionality.

When goods are sold as seen, they are sold in their existing condition, as displayed. If you are unsure about the condition of any item, please ask a member of staff before purchasing.

Please note: original packaging may have been opened and resealed for quality checks.

One of the great advantages of clearance items is that you don't have to wait for delivery — you can take your chosen pieces home with you right away, making it the perfect choice if you need furniture instantly.

For added assurance, Jomin Furniture will check flat-packed items together with the customer at the point of collection.