FAQ

Answers to Frequently Asked Questions

What Are Your Opening Hours?

Our opening hours are: Monday - Closed. Tuesday to Saturday - 10:00 - 16:00. Sunday 11:00 - 15:00

If you would like to visit/ collect outside these time please let us know.

We sometimes pop out for deliveries so if your not local please call to check before your journey.

Is All Your Stock New?

Yes all prodcucts are new. Some items are ex-display and clearance. Sold as seen items will be ready assembled in the showroom, otherwise clearly mentioned online. If in doubt please ask.

Any items with minor defects or cosmetic damage will be clearly mentioned. They are fully functioning and usable (and much much cheaper!)

What Payment Methods Do You Accept?

We accept all major debit and credit cards in-store. Also accept cash and bank transfers.

How Do I Collect?

By ordering online, you are reserving the item for collection. We do not take payments at this point. Please bring payment with you on collection.

Once orders has been received, a member of our team will be in contact within 24 hours to ask when you would like to collect.

(You will get a 'ready for collection' email/ SMS)

Mattresses can be collected same day (subject to stock availability). If it needs to be pre-ordered, we will need a deposit and a member of the team will arrange this with you.

Customised items will require a deposit.

(Deposits are non-refundable)

Can You Deliver?

1. Yes, we deliver locally for a small fee and use a trusted man with a van service.

We cover all of Hertfordshire and nearby counties(including Bedfordshire, London and Cambridgeshire). Please contact us with your postcode for more information.

We only deliver to the door and do not ask our driver to carry items to selected rooms.

2. If customer would like delivery outside of local areas, we recommend using a courier service.

We will work with the customer and provide necessary information related to the product to help organise the collection (e.g. measurements and weight). Please note we cannot take any responsibility for a third party courier service.

How Do I Arrange Assembly Service?

1. We provide proffessional assembly service on all flatpack items. This can also be arranged alongside delivery. Please contact us for a quote.

There should be enough room to lay the item on the floor.

2. If you are moving homes and would like furniture to be dismantled. Then assembled in the new home, please contact us with location information, quantity and item description. If possible a picture of the item would be helpful.

We will then give a quote for the job.

What Do You Mean By Clearance/ Sold as Seen

Clearance furniture consists of deals that are one-offs, end of line or end of season.

Sold-as-seen pieces
that have been gently used on display in stores, only minor wear and tear that comes with being displayed.

You are able to enjoy exceptional savings without
compromising on quality, as each item goes through quality checks and does not affect its use.  

One of the advantages to purchasing clearance products is you don't have to wait for delivery. You can take your chosen pieces home with you right away, making it the perfect choice for those who need it instantly.

For added assurance Jomin Furniture will check flat packed items with the customer on collection.

When goods are “sold as seen”, it generally means that the goods are sold in their existing condition, as displayed. Please ask if you are unsure.

Original packaging may have been opened and then resealed for quality checks.